Refund policy

Refund & Final Sale Policy

Due to the nature of our products, all hair purchases are final sale. We do not offer refunds, returns, or exchanges. Once an order has been fulfilled, except in the event of an error made by INLUXE during order processing or fulfillment.

If you receive an incorrect item, incorrect length or texture, or an item that arrives damaged due to our fulfillment error, please contact us within 3 days of delivery. Photos of the product and packaging may be required so we can review your claim.

To qualify for a replacement due to an INLUXE error, the hair must remain unused, unworn, unwashed, uncolored, uncut, and unaltered, with all original packaging, tags, bands, and/or ties intact.

INLUXE is not responsible for issues resulting from improper installation, coloring, bleaching, chemical processing, heat damage, cutting of the wefts, or improper maintenance after the hair has been used or altered.

By completing your purchase, you acknowledge and agree to our Final Sale Policy.

You can always contact us for any questions at support@inluxehair.com.